Refund policy

Return & Refund Policy

Effective Date: August 2, 2026

At COCOFASHIONSHOP, customer satisfaction is our priority. We want you to enjoy your jewelry purchase. If your order does not meet your expectations, we offer a 30-day return policy under the conditions described below.

1. Return Window

Customers may request a return within 30 days from the date of delivery.

To be eligible for a return, the item must meet all of the following requirements:

  • The item must be in the same condition as received

  • The item must be unworn, unused, and free from signs of wear

  • The item must include original packaging and accessories

  • The customer must provide proof of purchase or order information

Items that have been worn, altered, resized, damaged, or modified after delivery may not qualify for a return.

2. How to Request a Return

To start a return request, please contact our customer service team:

Email:
support@cocofashionshop.com

Customers must contact us and receive return approval before sending any item back.

Returns sent without prior approval may not be accepted.

After approval, we will provide return instructions and the return shipping address.

3. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received is defective

  • The wrong item was shipped

  • The item was damaged during delivery

We recommend using a trackable shipping method for all returns.

COCOFASHIONSHOP is not responsible for packages lost during return shipping.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and provide photos or relevant information.

Our team will review the issue and provide an appropriate resolution.

5. Non-Returnable Items

The following items are not eligible for return:

  • Personalized or customized jewelry

  • Engraved items

  • Items that have been resized or modified

  • Items showing signs of wear, damage, or improper use

  • Clearance or final sale items

  • Gift cards

Please contact us before purchasing if you have questions about return eligibility.

6. Jewelry Care and Product Condition

To maintain return eligibility, customers should handle jewelry carefully.

Returns may not be accepted for items damaged due to:

  • Improper use

  • Accidental damage

  • Chemical exposure

  • Failure to follow jewelry care instructions

  • Normal wear and tear

7. Exchanges

We currently do not offer direct exchanges.

If you would like a different style, size, or product, please return your original item according to this policy and place a new order after your return has been approved.

8. Refund Process

Once we receive your returned item, our team will inspect the product to confirm it meets our return requirements.

If approved, your refund will be issued to the original payment method within 10 business days.

For eligible returns, a 15% restocking fee may apply to cover inspection, processing, and repackaging costs.

Your bank or payment provider may require additional processing time before the refund appears in your account.

9. Order Cancellation

Orders may be canceled before processing begins.

Once an order has entered processing, preparation, or shipping, cancellation may no longer be possible.

10. Contact Us

If you have any questions regarding returns or refunds, please contact:

COCOFASHIONSHOP

Email:supportcocofashionshop@gmail.com

Website:https://cocofashionshop.myshopify.com

Customers are responsible for providing accurate order and shipping information. COCOFASHIONSHOP is not responsible for delays, failed deliveries, or losses caused by incorrect information provided by customers.

Thank you for choosing COCOFASHIONSHOP.